Terms & Policy

MOTHER'S DAY DELIVERY

Due to high volumes over Mother's Day, customers may experience early or late deliveries depending on florist capacity. We apologise for any inconvenience and assure you that we are working to ensure timely delivery.

SECURITY

Interflora New Zealand places great importance on the security and privacy of its customers. To ensure this, our secure server protects your order, and while we may store your customer details securely with your permission, we never store your credit card details once the order has been processed.

DELIVERY

The standard delivery of $15.00 is added to the total of your order, except where click and collect is used. Interflora New Zealand can deliver flowers and gifts to almost anywhere in New Zealand. Same-day delivery is available for New Zealand orders placed before 2:00 p.m. weekdays or 11:00 a.m. Saturday, New Zealand time. Deliveries are not available on Sundays or public holidays.

Rural deliveries Please note that the prices on our website are recommended guidelines only and not obligatory. Extra charges for out-of-town delivery, if applicable, will be notified to you before your order is accepted. Some rural areas or towns may take up to 48 hours for deliveries, and rural deliveries cannot be guaranteed on Saturdays.

International deliveries include a uniform standard delivery charge of $19.60. For international orders we require confirmation from our overseas partners. If additional delivery charges are required we will contact you to confirm your agreement before continuing with the order.

Non delivery areas, we do our best to deliver to as many areas as possible but unfortunately, we do have some areas that we are not able to deliver to. If we are not able to deliver to your recipient address, we will notify you as soon as possible and a full refund will be made.

Specific delivery times of the day can be requested, in special instructions but are not guaranteed.

During peak periods like Mother's Day and Valentine's Day, orders may be delivered earlier than the specified date to ensure all orders are fulfilled.

INTERFLORA GUARANTEE

We guarantee the freshness, flower quality, and value of every Interflora order, and each arrangement is created by a professional Interflora florist. If you are not satisfied with your order, please let us know within 48 hours of delivery by emailing orders@interflora.co.nz.

If your order is not delivered to your satisfaction and in accordance with the Interflora Terms and Conditions, we will arrange a re-delivery, offer a credit or refund the full purchase price.

Service Fee is $14.00 (GST included) for New Zealand orders and $19.80 (GST zero-rated) for international orders.

Substitution of particular container or product may be required, if so we will substitute it with a similar value and style. Throughout New Zealand seasonal and regional conditions may affect the supply of flowers and foliages. In some circumstances the florist may need to substitute a flower variety, container or accessory for another in order to fulfil your order requirements. All designs pictured are a guide to the style of flowers and gifts that will be delivered. Any substitutions made will be of equivalent value and quality. When a substitution is required, our florists will take the utmost care to maintain the colour, shape and effect of the design.

INTERFLORA HAS FLORIST MEMBERS IN THE FOLLOWING TOWNS

Auckland City and Surburbs; Kaikohe; Kaitaia; Kerikeri; Orewa; Pukekohe; Red Beach, Waiheke Island; Waiuku; Warkworth; Whangarei;

Cambridge; Gisborne; Hamilton; Katikati, Matamata; Morrinsville; Otorohanga; Rotorua; Taupo; Tauranga; Te Awamutu; Te Kuiti; Te Puke; Thames; Tokoroa; Waihi, Whakatane.

Carterton, Dannevirke, Hastings; Havelock North; Hawera; Levin, Marton, Masterton; Napier; New Plymouth, Palmerston North; Paraparaumu; Stratford, Taihape; Waikanae; Waipukurau; Wanganui; Wellington City and Surburbs.

Ashburton; Blenheim; Christchurch; Geraldine, Greymouth; Hokitika; Kaiapoi; Lincoln, Motueka; Nelson; Rangiora; Timaru.

Cromwell; Dunedin; Gore; Invercargill; Milton; Mosgiel; Oamaru; Queenstown, Te Anau.

Interflora florists can also deliver to a wide range of other areas throughout New Zealand.

COMPETITIONS AND GIVEAWAYS

Interflora Pacific Unit Limited competitions are open to New Zealand residents only.

Bouquets can only be delivered to Interflora New Zealand deliverable areas.

Prizes are not redeemable for cash.